I have talked often about changes we are doing around the library, and it is always our intent that these changes will be an improvement. At the same time, we are always happy to hear ideas, suggestions, and recommendations from our users. The customer's point of view is key for seeing the need for improvements, and how better to see things from the customer's POV than to hear directly from you.
In reality some of our greatest improvements have come from complaints from our users. That might seem counter-intuitive, but it still is a fact. Complaints tend to highlight one of our blindspots, and so make us see something in a fresh ways.
So, we are saying that we welcome your input - after it is our goal to make the library what you are looking for, and so need your thoughts to achieve that goal. So drop me a line (abaker@kelleylibrary.org) or stop by for a chat and share your ideas.
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