We really do listen. It is the expectation for all of us that serve here at the library, that we will listen and pay attention to what our users say. Of course we listen to what you have to say about your day, your family, the world around, but more importantly to what you are saying about the library: what you like, what you don't, what confuses you, what delights you. We seriously consider each bit of feedback, and when there are problems or issues, we do our best to reach a resolution.

So when we heard that kids weren't taking books because of parental concern about getting it finished in 2 weeks, we knew we had to take action. Circulation for kids (and teen) books, etc. will be 4 weeks starting on the 21st, with a renewal for another 4 weeks (and remember, you can renew online). The time between hearing about this growing issue, and the finalized plan was about 2 days. Who says library's can be nimble?

Other resolutions are tougher to achieve. Some years ago, we had to cut hours due to budgetary belt-tightening. It was tough on all our users, particularly the groups that booked rooms in the evenings. We have been working towards extending evening hours again ever since. But this kind of thing doesn't happen in 2 days, let alone 2 years. This year, we finally found a solution that increased hours without being too much of a financial burden to the community. If the budget passes next March (fingers crossed!) we will be moving to a 9-8:30 Mon through Friday schedule. More evening hours for clubs, organizations, and for our general library users.

So we do listen, and when it isn't something we can solve right away, we keep poking at it with the hopes of a great solution. So keep on giving us feedback, let us know what's good and what's not so good. Feel free to email me directly: abaker@kelleylibrary.org. I can't promise we can make everyone happy, but we definitely will give it serious consideration and our best shot.